Settings / Personal

Notifications

Choose what reaches you, and where. Changes save as you make them and apply only to you.

Where notifications go

In-app notifications appear under the bell in the top bar.

Change them in your account. Texts are sent through Brightwave Coffee’s Twilio number.

Orders, stock and payouts across Brightwave Shop, Wholesale and the pop-up.

Event	Email	In-app	SMS
New orderEvery order in any store
Large orderOrders over $500, usually wholesale
Refund issuedFull and partial refunds			Not available
Low stockA product drops below its reorder point at a location
Payout sentStripe sends a payout to the bank			Not available
Import finishedShopify and CSV imports			Not available

Leads, appointments and conversations in every sub-account.

Event	Email	In-app	SMS
New leadForm submissions and wholesale inquiries
Appointment booked or changedOn calendars you are part of
Reply in a conversation assigned to youEmail, SMS and WhatsApp
Automation run failedA step errors out and needs attention			Not available

Brew Club, Barista Academy and the partner community.

Event	Email	In-app	SMS
New membersSent in batches, not one by one			Not available
Join requestPrivate communities only			Not available
Post reportedA member reports a post or comment
Course completedA member finishes a course			Not available

Shared mailboxes and mentions.

Event	Email	In-app	SMS
New message in a shared mailboxhello@ and wholesale@			Not available
Mentioned in an internal noteSomeone @mentions you on a thread			Not available

Connections, domains, billing and your account.

Event	Email	In-app	SMS
Connection needs attentionIgnores quiet hoursA connected account needs to be reauthorized
Domain changesVerified domains, certificates and nameserver changes			Not available
Invoices and payment problemsReceipts and failed charges			Not available
Member joinedSomeone accepts an invitation			Not available
New sign-in to your accountIgnores quiet hoursFrom a device or browser we haven't seen before

A summary email of what happened across Brightwave Coffee: sales, new leads, community activity and anything that needs you.

DailyEvery morning, covering the day before.WeeklyOnce a week, covering the last 7 days.OffNo digest; notifications above still arrive.

Time

In Pacific Time, the organization's timezone.

Email and SMS wait until quiet hours end. Security and connection alerts still come through.

Pause notifications at nightFrom 9:00 PM to 7:00 AM, Pacific Time.

From

Until