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To: Chloe Martin, 2 messages: Wrong grind on my last bag, 8:20 AM — Hi Chloe, I'm sorry, that's on us. I've sent a replacement bag ground for French press today, at no charge. It should reach Vancouver early next week (Canada…
Hi Chloe, I'm sorry, that's on us. I've sent a replacement bag ground for French press today, at no charge. It should reach Vancouver early next week (Canada…
To: Ava Sullivan, 3 messages: Order #1251: when will the kettle ship?, 8:10 AM — Amazing, thank you Sam!! Ava
Amazing, thank you Sam!! Ava
To: Mateo Alvarez, 3 messages: Is the Midnight Decaf Swiss Water processed?, Oct 6 — Perfect, thank you! Ordering two bags now.
Perfect, thank you! Ordering two bags now.
To: Rosa, Brightwave, 2 messages: Wholesale coffee for a small café in Sellwood, Oct 6 — Hi Rosa, We'd love to! I've copied our wholesale team (wholesale@brightwave.coffee); Marcus will send you the price list and set up a tasting. Sam Customer c…
Hi Rosa, We'd love to! I've copied our wholesale team (wholesale@brightwave.coffee); Marcus will send you the price list and set up a tasting. Sam Customer c…
To: Jasper, Priya, 2 messages: Application: weekend barista, Oct 6 — Hi Jasper, Thanks for applying! I've passed your resume to Priya, who runs hiring. She'll be in touch this week about a trial shift. Sam Customer care · Brig…
Hi Jasper, Thanks for applying! I've passed your resume to Priya, who runs hiring. She'll be in touch this week about a trial shift. Sam Customer care · Brig…
To: Amara Mensah, 2 messages: Latte Art 101 certificate, Oct 6 — Hi Amara, Congratulations! Your certificate is attached. And you won this month's rosetta challenge, so a Brightwave Camp Mug is on its way to you. Elena Com…
Hi Amara, Congratulations! Your certificate is attached. And you won this month's rosetta challenge, so a Brightwave Camp Mug is on its way to you. Elena Com…
To: Grace Liu, 2 messages: Farmers market this Saturday?, Oct 6 — Hi Grace, We are! Booth B14 at Eastbank Saturday Market, 8 AM to 1 PM. We'll have the Guji, the Sunrise Espresso and the new Fall roasts, plus pour-overs at…
Hi Grace, We are! Booth B14 at Eastbank Saturday Market, 8 AM to 1 PM. We'll have the Guji, the Sunrise Espresso and the new Fall roasts, plus pour-overs at…
To: Fatima Haddad, 2 messages: Grind setting question, Oct 5 — Hi Fatima, Sour usually means under-extracted: go one or two steps finer and keep your water just off the boil (about 205°F). Start with 15 g of coffee to 25…
Hi Fatima, Sour usually means under-extracted: go one or two steps finer and keep your water just off the boil (about 205°F). Start with 15 g of coffee to 25…
To: Ethan Brooks, 2 messages: Grinder advice: hand or entry-level electric?, Oct 5 — Hi Ethan, For one or two pour-overs a day, the Hand Burr Grinder is great: steel conical burrs, very even at medium settings, and it takes about 40 seconds f…
Hi Ethan, For one or two pour-overs a day, the Hand Burr Grinder is great: steel conical burrs, very even at medium settings, and it takes about 40 seconds f…
To: Keiko, Elena, 2 messages: Barista training for my team, Oct 4 — Hi Keiko, Congratulations on the café! The November cohort has 4 seats left. Barista Academy is online (Espresso Fundamentals, Latte Art 101 and Brewing for…
Hi Keiko, Congratulations on the café! The November cohort has 4 seats left. Barista Academy is online (Espresso Fundamentals, Latte Art 101 and Brewing for…
To: Marisol Vega, 2 messages: Are your bags compostable?, Oct 3 — Hi Marisol, Good question. Our current bags are kraft paper with a thin liner and a valve, so they aren't compostable yet. We're testing home-compostable bag…
Hi Marisol, Good question. Our current bags are kraft paper with a thin liner and a valve, so they aren't compostable yet. We're testing home-compostable bag…
To: Amara Mensah, 2 messages: Mug arrived chipped, Oct 2 — Hi Amara, Sorry about that! A new mug ships today, and there's no need to send the chipped one back. Sam Customer care · Brightwave Coffee hello@brightwave.c…
Hi Amara, Sorry about that! A new mug ships today, and there's no need to send the chipped one back. Sam Customer care · Brightwave Coffee hello@brightwave.c…
To: Owen Gallagher, 2 messages: Gift subscription for a friend, Oct 2 — Hi Owen, Yes! Choose "This is a gift" at checkout and pick the start date. We'll email your friend a gift note on that day, and the first bag ships the same…
Hi Owen, Yes! Choose "This is a gift" at checkout and pick the start date. We'll email your friend a gift note on that day, and the first bag ships the same…
To: Isabella Moreno, 2 messages: Adding a second bag to my subscription, Oct 1 — Hi Isabella, Done: from your October 14 delivery you'll get two bags of Sunrise Espresso Blend every two weeks ($34.00 per delivery, shipping still free). Sa…
Hi Isabella, Done: from your October 14 delivery you'll get two bags of Sunrise Espresso Blend every two weeks ($34.00 per delivery, shipping still free). Sa…
To: Abernethy PTA Auction, 2 messages: Donation request: Abernethy School auction, Sep 30 — Happy to help! We'll donate a gift box with two bags of coffee, a Ceramic Pour-over Dripper and a Camp Mug. I'll drop it at the front office by October 30. P…
Happy to help! We'll donate a gift box with two bags of coffee, a Ceramic Pour-over Dripper and a Camp Mug. I'll drop it at the front office by October 30. P…
To: Kai Nakamura, 2 messages: Brew Club: next live session?, Sep 28 — Hi Kai, The next live session is a cupping with Hana in November; the date will be pinned in the community this week. The milk steaming session recording is…
Hi Kai, The next live session is a cupping with Hana in November; the date will be pinned in the community this week. The milk steaming session recording is…
To: Ananya Iyer, 2 messages: Best decaf for espresso?, Sep 27 — Hi Ananya, Midnight Decaf is the one: a Swiss Water Colombian with chocolate and cherry notes. Start at 18 g in, 36 g out in about 28 seconds; decaf usually…
Hi Ananya, Midnight Decaf is the one: a Swiss Water Colombian with chocolate and cherry notes. Start at 18 g in, 36 g out in about 28 seconds; decaf usually…
To: Owen Gallagher, 2 messages: Coffee for our office holiday party, Sep 26 — Hi Owen, We'd love to. I've passed your note to our wholesale team (wholesale@brightwave.coffee): Marcus will send options for brewed coffee and gift boxes.…
Hi Owen, We'd love to. I've passed your note to our wholesale team (wholesale@brightwave.coffee): Marcus will send options for brewed coffee and gift boxes.…
To: Daniel Okonkwo, 2 messages: Package says delivered but it is not here, Sep 26 — Hi Daniel, I'm sorry about that. I've opened a claim with the carrier and sent you a replacement today, so you don't have to wait for the claim. You'll get a…
Hi Daniel, I'm sorry about that. I've opened a claim with the carrier and sent you a replacement today, so you don't have to wait for the claim. You'll get a…
To: Ethan Brooks, 2 messages: The Kenya Nyeri AA is incredible, Sep 24 — Hi Ethan, Thank you, this made Hana's day (she roasts it). The Nyeri comes from the Gatomboya washing station, and next year's lot is already contracted. Pri…
Hi Ethan, Thank you, this made Hana's day (she roasts it). The Nyeri comes from the Gatomboya washing station, and next year's lot is already contracted. Pri…
To: Leila Farahani, 2 messages: Do you ship to Canada?, Sep 22 — Hi Leila, Yes, we ship to Canada for a flat $14. Orders usually arrive in 5 to 8 business days; duties are included. Priya Operations · Brightwave Coffee hel…
Hi Leila, Yes, we ship to Canada for a flat $14. Orders usually arrive in 5 to 8 business days; duties are included. Priya Operations · Brightwave Coffee hel…
To: Mei Tanaka, 2 messages: Returning the Hand Burr Grinder, Sep 21 — Hi Mei, Of course. A prepaid return label is attached to your order page; once it reaches us we'll refund the full amount to your card within 3 business days…
Hi Mei, Of course. A prepaid return label is attached to your order page; once it reaches us we'll refund the full amount to your card within 3 business days…
To: Olivia Bennett, 3 messages: New address for my subscription, Sep 19 — Thank you so much!
Thank you so much!
To: Marisol Vega, 2 messages: Café hours this weekend, Sep 17 — Hi Marisol, We are: 7 AM to 3 PM on weekends. On Saturdays you'll also find us at Eastbank Saturday Market from 8 to 1. Sam Customer care · Brightwave Coffee…
Hi Marisol, We are: 7 AM to 3 PM on weekends. On Saturdays you'll also find us at Eastbank Saturday Market from 8 to 1. Sam Customer care · Brightwave Coffee…
To: Isabella Moreno, 2 messages: Skip my next subscription delivery, Sep 16 — Hi Isabella, Done: your next delivery is skipped and the one after ships as usual. You can also skip deliveries yourself from the link in your shipping email…
Hi Isabella, Done: your next delivery is skipped and the one after ships as usual. You can also skip deliveries yourself from the link in your shipping email…
To: Inés Navarro, 3 messages: Cold brew with the Sunrise blend?, Sep 15 — That was fast, thank you 🙏
That was fast, thank you 🙏
To: Kai Nakamura, 2 messages: Grind setting question, Sep 11 — Hi Kai, Sour usually means under-extracted: go one or two steps finer and keep your water just off the boil (about 205°F). Start with 15 g of coffee to 250 g…
Hi Kai, Sour usually means under-extracted: go one or two steps finer and keep your water just off the boil (about 205°F). Start with 15 g of coffee to 250 g…
To: Gabriel Santos, 2 messages: Are your bags compostable?, Sep 10 — Hi Gabriel, Good question. Our current bags are kraft paper with a thin liner and a valve, so they aren't compostable yet. We're testing home-compostable bag…
Hi Gabriel, Good question. Our current bags are kraft paper with a thin liner and a valve, so they aren't compostable yet. We're testing home-compostable bag…
To: Henry Thompson, 3 messages: Mug arrived chipped, Sep 9 — Perfect, thanks!
Perfect, thanks!
To: Benjamin Clarke, 2 messages: Gift subscription for a friend, Sep 7 — Hi Benjamin, Yes! Choose "This is a gift" at checkout and pick the start date. We'll email your friend a gift note on that day, and the first bag ships the s…
Hi Benjamin, Yes! Choose "This is a gift" at checkout and pick the start date. We'll email your friend a gift note on that day, and the first bag ships the s…
To: Ruby Castillo, 2 messages: Brew Club: next live session?, Sep 6 — Hi Ruby, The next live session is a cupping with Hana in November; the date will be pinned in the community this week. The milk steaming session recording is…
Hi Ruby, The next live session is a cupping with Hana in November; the date will be pinned in the community this week. The milk steaming session recording is…
To: Zoe Anderson, 2 messages: Best decaf for espresso?, Sep 4 — Hi Zoe, Midnight Decaf is the one: a Swiss Water Colombian with chocolate and cherry notes. Start at 18 g in, 36 g out in about 28 seconds; decaf usually wan…
Hi Zoe, Midnight Decaf is the one: a Swiss Water Colombian with chocolate and cherry notes. Start at 18 g in, 36 g out in about 28 seconds; decaf usually wan…
To: Malik Johnson, 2 messages: Coffee for our office holiday party, Sep 4 — Hi Malik, We'd love to. I've passed your note to our wholesale team (wholesale@brightwave.coffee): Marcus will send options for brewed coffee and gift boxes.…
Hi Malik, We'd love to. I've passed your note to our wholesale team (wholesale@brightwave.coffee): Marcus will send options for brewed coffee and gift boxes.…
To: Kai Nakamura, 3 messages: Package says delivered but it is not here, Sep 2 — Great, appreciate it.
Great, appreciate it.
To: Jamal Washington, 2 messages: The Kenya Nyeri AA is incredible, Aug 31 — Hi Jamal, Thank you, this made Hana's day (she roasts it). The Nyeri comes from the Gatomboya washing station, and next year's lot is already contracted. Pri…
Hi Jamal, Thank you, this made Hana's day (she roasts it). The Nyeri comes from the Gatomboya washing station, and next year's lot is already contracted. Pri…
To: Sophie Dubois, 2 messages: Do you ship to Canada?, Aug 31 — Hi Sophie, Yes, we ship to Canada for a flat $14. Orders usually arrive in 5 to 8 business days; duties are included. Priya Operations · Brightwave Coffee he…
Hi Sophie, Yes, we ship to Canada for a flat $14. Orders usually arrive in 5 to 8 business days; duties are included. Priya Operations · Brightwave Coffee he…
To: Marisol Vega, 3 messages: New address for my subscription, Aug 28 — That was fast, thank you 🙏
That was fast, thank you 🙏
To: Malik Johnson, 3 messages: Returning the Hand Burr Grinder, Aug 28 — Thank you so much!
Thank you so much!
To: Lily Huang, 3 messages: Café hours this weekend, Aug 25 — Perfect, thanks!
Perfect, thanks!
To: Mei Tanaka, 3 messages: Skip my next subscription delivery, Aug 24 — Perfect, thanks!
Perfect, thanks!
To: Ruby Castillo, 3 messages: Cold brew with the Sunrise blend?, Aug 23 — Thank you so much!
Thank you so much!
To: Isabella Moreno, 3 messages: Grind setting question, Aug 19 — Great, appreciate it.
Great, appreciate it.
To: Lily Huang, 3 messages: Are your bags compostable?, Aug 19 — Thank you so much!
Thank you so much!
To: Zoe Anderson, 2 messages: Mug arrived chipped, Aug 18 — Hi Zoe, Sorry about that! A new mug ships today, and there's no need to send the chipped one back. Sam Customer care · Brightwave Coffee hello@brightwave.cof…
Hi Zoe, Sorry about that! A new mug ships today, and there's no need to send the chipped one back. Sam Customer care · Brightwave Coffee hello@brightwave.cof…
To: Marisol Vega, 2 messages: Gift subscription for a friend, Aug 16 — Hi Marisol, Yes! Choose "This is a gift" at checkout and pick the start date. We'll email your friend a gift note on that day, and the first bag ships the sa…
Hi Marisol, Yes! Choose "This is a gift" at checkout and pick the start date. We'll email your friend a gift note on that day, and the first bag ships the sa…
To: Elijah Grant, 3 messages: Brew Club: next live session?, Aug 13 — Great, appreciate it.
Great, appreciate it.
To: Isabella Moreno, 3 messages: Best decaf for espresso?, Aug 12 — Perfect, thanks!
Perfect, thanks!
To: Jonah Whitaker, 2 messages: Coffee for our office holiday party, Aug 11 — Hi Jonah, We'd love to. I've passed your note to our wholesale team (wholesale@brightwave.coffee): Marcus will send options for brewed coffee and gift boxes.…
Hi Jonah, We'd love to. I've passed your note to our wholesale team (wholesale@brightwave.coffee): Marcus will send options for brewed coffee and gift boxes.…
To: Owen Gallagher, 2 messages: Package says delivered but it is not here, Aug 9 — Hi Owen, I'm sorry about that. I've opened a claim with the carrier and sent you a replacement today, so you don't have to wait for the claim. You'll get a n…
Hi Owen, I'm sorry about that. I've opened a claim with the carrier and sent you a replacement today, so you don't have to wait for the claim. You'll get a n…
To: Malik Johnson, 2 messages: The Kenya Nyeri AA is incredible, Aug 7 — Hi Malik, Thank you, this made Hana's day (she roasts it). The Nyeri comes from the Gatomboya washing station, and next year's lot is already contracted. Sam…
Hi Malik, Thank you, this made Hana's day (she roasts it). The Nyeri comes from the Gatomboya washing station, and next year's lot is already contracted. Sam…
Hi Kai,
Sour usually means under-extracted: go one or two steps finer and keep your water just off the boil (about 205°F). Start with 15 g of coffee to 250 g of water and aim for a 3-minute total brew.
Let us know how it goes!
Sam Customer care · Brightwave Coffee hello@brightwave.coffee · (503) 555-0100
Kai Nakamura
San Francisco, CA
kai.nakamura@fastmail.com