To: Chloe Martin, 2 messages: Wrong grind on my last bag, 8:20 AM — Hi Chloe, I'm sorry, that's on us. I've sent a replacement bag ground for French press today, at no charge. It should reach Vancouver early next week (Canada…

To: Ava Sullivan, 3 messages: Order #1251: when will the kettle ship?, 8:10 AM — Amazing, thank you Sam!! Ava

To: Mateo Alvarez, 3 messages: Is the Midnight Decaf Swiss Water processed?, Oct 6 — Perfect, thank you! Ordering two bags now.

To: Rosa, Brightwave, 2 messages: Wholesale coffee for a small café in Sellwood, Oct 6 — Hi Rosa, We'd love to! I've copied our wholesale team (wholesale@brightwave.coffee); Marcus will send you the price list and set up a tasting. Sam Customer c…

To: Jasper, Priya, 2 messages: Application: weekend barista, Oct 6 — Hi Jasper, Thanks for applying! I've passed your resume to Priya, who runs hiring. She'll be in touch this week about a trial shift. Sam Customer care · Brig…

To: Amara Mensah, 2 messages: Latte Art 101 certificate, Oct 6 — Hi Amara, Congratulations! Your certificate is attached. And you won this month's rosetta challenge, so a Brightwave Camp Mug is on its way to you. Elena Com…

To: Grace Liu, 2 messages: Farmers market this Saturday?, Oct 6 — Hi Grace, We are! Booth B14 at Eastbank Saturday Market, 8 AM to 1 PM. We'll have the Guji, the Sunrise Espresso and the new Fall roasts, plus pour-overs at…

To: Fatima Haddad, 2 messages: Grind setting question, Oct 5 — Hi Fatima, Sour usually means under-extracted: go one or two steps finer and keep your water just off the boil (about 205°F). Start with 15 g of coffee to 25…

To: Ethan Brooks, 2 messages: Grinder advice: hand or entry-level electric?, Oct 5 — Hi Ethan, For one or two pour-overs a day, the Hand Burr Grinder is great: steel conical burrs, very even at medium settings, and it takes about 40 seconds f…

To: Keiko, Elena, 2 messages: Barista training for my team, Oct 4 — Hi Keiko, Congratulations on the café! The November cohort has 4 seats left. Barista Academy is online (Espresso Fundamentals, Latte Art 101 and Brewing for…

To: Marisol Vega, 2 messages: Are your bags compostable?, Oct 3 — Hi Marisol, Good question. Our current bags are kraft paper with a thin liner and a valve, so they aren't compostable yet. We're testing home-compostable bag…

To: Amara Mensah, 2 messages: Mug arrived chipped, Oct 2 — Hi Amara, Sorry about that! A new mug ships today, and there's no need to send the chipped one back. Sam Customer care · Brightwave Coffee hello@brightwave.c…

To: Owen Gallagher, 2 messages: Gift subscription for a friend, Oct 2 — Hi Owen, Yes! Choose "This is a gift" at checkout and pick the start date. We'll email your friend a gift note on that day, and the first bag ships the same…

To: Isabella Moreno, 2 messages: Adding a second bag to my subscription, Oct 1 — Hi Isabella, Done: from your October 14 delivery you'll get two bags of Sunrise Espresso Blend every two weeks ($34.00 per delivery, shipping still free). Sa…

To: Abernethy PTA Auction, 2 messages: Donation request: Abernethy School auction, Sep 30 — Happy to help! We'll donate a gift box with two bags of coffee, a Ceramic Pour-over Dripper and a Camp Mug. I'll drop it at the front office by October 30. P…

To: Kai Nakamura, 2 messages: Brew Club: next live session?, Sep 28 — Hi Kai, The next live session is a cupping with Hana in November; the date will be pinned in the community this week. The milk steaming session recording is…

To: Ananya Iyer, 2 messages: Best decaf for espresso?, Sep 27 — Hi Ananya, Midnight Decaf is the one: a Swiss Water Colombian with chocolate and cherry notes. Start at 18 g in, 36 g out in about 28 seconds; decaf usually…

To: Owen Gallagher, 2 messages: Coffee for our office holiday party, Sep 26 — Hi Owen, We'd love to. I've passed your note to our wholesale team (wholesale@brightwave.coffee): Marcus will send options for brewed coffee and gift boxes.…

To: Daniel Okonkwo, 2 messages: Package says delivered but it is not here, Sep 26 — Hi Daniel, I'm sorry about that. I've opened a claim with the carrier and sent you a replacement today, so you don't have to wait for the claim. You'll get a…

To: Ethan Brooks, 2 messages: The Kenya Nyeri AA is incredible, Sep 24 — Hi Ethan, Thank you, this made Hana's day (she roasts it). The Nyeri comes from the Gatomboya washing station, and next year's lot is already contracted. Pri…

To: Leila Farahani, 2 messages: Do you ship to Canada?, Sep 22 — Hi Leila, Yes, we ship to Canada for a flat $14. Orders usually arrive in 5 to 8 business days; duties are included. Priya Operations · Brightwave Coffee hel…

To: Mei Tanaka, 2 messages: Returning the Hand Burr Grinder, Sep 21 — Hi Mei, Of course. A prepaid return label is attached to your order page; once it reaches us we'll refund the full amount to your card within 3 business days…

To: Olivia Bennett, 3 messages: New address for my subscription, Sep 19 — Thank you so much!

To: Marisol Vega, 2 messages: Café hours this weekend, Sep 17 — Hi Marisol, We are: 7 AM to 3 PM on weekends. On Saturdays you'll also find us at Eastbank Saturday Market from 8 to 1. Sam Customer care · Brightwave Coffee…

To: Isabella Moreno, 2 messages: Skip my next subscription delivery, Sep 16 — Hi Isabella, Done: your next delivery is skipped and the one after ships as usual. You can also skip deliveries yourself from the link in your shipping email…

To: Inés Navarro, 3 messages: Cold brew with the Sunrise blend?, Sep 15 — That was fast, thank you 🙏

To: Kai Nakamura, 2 messages: Grind setting question, Sep 11 — Hi Kai, Sour usually means under-extracted: go one or two steps finer and keep your water just off the boil (about 205°F). Start with 15 g of coffee to 250 g…

To: Henry Thompson, 3 messages: Mug arrived chipped, Sep 9 — Perfect, thanks!

To: Benjamin Clarke, 2 messages: Gift subscription for a friend, Sep 7 — Hi Benjamin, Yes! Choose "This is a gift" at checkout and pick the start date. We'll email your friend a gift note on that day, and the first bag ships the s…

To: Ruby Castillo, 2 messages: Brew Club: next live session?, Sep 6 — Hi Ruby, The next live session is a cupping with Hana in November; the date will be pinned in the community this week. The milk steaming session recording is…

To: Zoe Anderson, 2 messages: Best decaf for espresso?, Sep 4 — Hi Zoe, Midnight Decaf is the one: a Swiss Water Colombian with chocolate and cherry notes. Start at 18 g in, 36 g out in about 28 seconds; decaf usually wan…

To: Malik Johnson, 2 messages: Coffee for our office holiday party, Sep 4 — Hi Malik, We'd love to. I've passed your note to our wholesale team (wholesale@brightwave.coffee): Marcus will send options for brewed coffee and gift boxes.…

To: Kai Nakamura, 3 messages: Package says delivered but it is not here, Sep 2 — Great, appreciate it.

To: Jamal Washington, 2 messages: The Kenya Nyeri AA is incredible, Aug 31 — Hi Jamal, Thank you, this made Hana's day (she roasts it). The Nyeri comes from the Gatomboya washing station, and next year's lot is already contracted. Pri…

To: Sophie Dubois, 2 messages: Do you ship to Canada?, Aug 31 — Hi Sophie, Yes, we ship to Canada for a flat $14. Orders usually arrive in 5 to 8 business days; duties are included. Priya Operations · Brightwave Coffee he…

To: Marisol Vega, 3 messages: New address for my subscription, Aug 28 — That was fast, thank you 🙏

To: Malik Johnson, 3 messages: Returning the Hand Burr Grinder, Aug 28 — Thank you so much!

To: Lily Huang, 3 messages: Café hours this weekend, Aug 25 — Perfect, thanks!

To: Mei Tanaka, 3 messages: Skip my next subscription delivery, Aug 24 — Perfect, thanks!

To: Ruby Castillo, 3 messages: Cold brew with the Sunrise blend?, Aug 23 — Thank you so much!

To: Isabella Moreno, 3 messages: Grind setting question, Aug 19 — Great, appreciate it.

To: Lily Huang, 3 messages: Are your bags compostable?, Aug 19 — Thank you so much!

To: Zoe Anderson, 2 messages: Mug arrived chipped, Aug 18 — Hi Zoe, Sorry about that! A new mug ships today, and there's no need to send the chipped one back. Sam Customer care · Brightwave Coffee hello@brightwave.cof…

To: Marisol Vega, 2 messages: Gift subscription for a friend, Aug 16 — Hi Marisol, Yes! Choose "This is a gift" at checkout and pick the start date. We'll email your friend a gift note on that day, and the first bag ships the sa…

To: Elijah Grant, 3 messages: Brew Club: next live session?, Aug 13 — Great, appreciate it.

To: Isabella Moreno, 3 messages: Best decaf for espresso?, Aug 12 — Perfect, thanks!

To: Jonah Whitaker, 2 messages: Coffee for our office holiday party, Aug 11 — Hi Jonah, We'd love to. I've passed your note to our wholesale team (wholesale@brightwave.coffee): Marcus will send options for brewed coffee and gift boxes.…

To: Owen Gallagher, 2 messages: Package says delivered but it is not here, Aug 9 — Hi Owen, I'm sorry about that. I've opened a claim with the carrier and sent you a replacement today, so you don't have to wait for the claim. You'll get a n…

To: Malik Johnson, 2 messages: The Kenya Nyeri AA is incredible, Aug 7 — Hi Malik, Thank you, this made Hana's day (she roasts it). The Nyeri comes from the Gatomboya washing station, and next year's lot is already contracted. Sam…