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Unread, Camila Rojas: Arrival notice: 40 bags Colombia Huila Washed, 10:12 AM — Hi Jordan, Good news: the 40 bags (69 kg each) of Colombia Huila Washed, lot HU-2611, arrived at the Port of Tacoma on the MSC Aurora this morning. The conta…
Hi Jordan, Good news: the 40 bags (69 kg each) of Colombia Huila Washed, lot HU-2611, arrived at the Port of Tacoma on the MSC Aurora this morning. The conta…
Unread, Priya Nair: Packaging order: 5,000 valve bags, approve by noon?, 9:42 AM — Hi Jordan, Ridgeway can fit our holiday bags into Thursday's press run if we approve today by noon. Quote attached: 5,000 × 12 oz kraft bags with one-way val…
Hi Jordan, Ridgeway can fit our holiday bags into Thursday's press run if we approve today by noon. Quote attached: 5,000 × 12 oz kraft bags with one-way val…
Marcus Reed: Tasting with Morning Tide tomorrow at 2, 9:05 AM — Hi Jordan, Diego Ramirez from Morning Tide Coffee House booked the wholesale tasting for tomorrow (Thursday) at 2:00 PM at the roastery. He's bringing their…
Hi Jordan, Diego Ramirez from Morning Tide Coffee House booked the wholesale tasting for tomorrow (Thursday) at 2:00 PM at the roastery. He's bringing their…
Unread, Hana Kobayashi: Kenya Nyeri AA: 3 bags left, reorder?, 8:31 AM — Morning Jordan, Heads-up: we're down to 3 bags of Kenya Nyeri AA at the roastery, below our reorder point of 10. At the current pace (about 9 bags a week acr…
Morning Jordan, Heads-up: we're down to 3 bags of Kenya Nyeri AA at the roastery, below our reorder point of 10. At the current pace (about 9 bags a week acr…
Unread, Crema Weekly: Crema Weekly: why light roasts are winning the holidays, 6:00 AM — This week in Crema Weekly Light roasts are winning the holidays. Retailers report that light and medium-light gift bags outsold dark roasts for the first tim…
This week in Crema Weekly Light roasts are winning the holidays. Retailers report that light and medium-light gift bags outsold dark roasts for the first tim…
Unread, SalesEngine: Action needed: reconnect WhatsApp Business, 3:30 AM — Hi Jordan, The access token for WhatsApp Business (Brightwave Coffee, +1 503-555-0100) expired at 3:12 AM. Until it is reconnected, WhatsApp conversations in…
Hi Jordan, The access token for WhatsApp Business (Brightwave Coffee, +1 503-555-0100) expired at 3:12 AM. Until it is reconnected, WhatsApp conversations in…
Stripe: Your payout of $4,351.76 is on the way, 1:30 AM — Brightwave Coffee A payout of $4,351.76 USD is on the way to Columbia Bank ••••6021 and should arrive on Friday, October 9. Charges: $4,513.66 Refunds: -$19.…
Brightwave Coffee A payout of $4,351.76 USD is on the way to Columbia Bank ••••6021 and should arrive on Friday, October 9. Charges: $4,513.66 Refunds: -$19.…
Unread, Elena Duarte: Brew Club this week: latte art results and 12 new members, Oct 6 — Hi Jordan, Quick Brew Club round-up: - 12 new members this week, including Mateo Alvarez, Zoe Anderson and Wyatt Coleman. The welcome sequence is running for…
Hi Jordan, Quick Brew Club round-up: - 12 new members this week, including Mateo Alvarez, Zoe Anderson and Wyatt Coleman. The welcome sequence is running for…
Unread, Marcus Reed: Invitation: Wholesale pipeline review @ Tue Oct 13, 10:00 AM, Oct 6 — Wholesale pipeline review Tuesday, October 13, 10:00 – 10:45 AM (Pacific Time) Where: Roastery office Agenda: Morning Tide and Hawthorne Workspace proposals,…
Wholesale pipeline review Tuesday, October 13, 10:00 – 10:45 AM (Pacific Time) Where: Roastery office Agenda: Morning Tide and Hawthorne Workspace proposals,…
Naomi Fischer: Feature request: Fall roast drop in the November issue, Oct 6 — Hi Jordan, I'm the food & drink editor at Rose City Table. We're putting together "Fall in a cup", a feature on Portland's best seasonal coffees for the Nove…
Hi Jordan, I'm the food & drink editor at Rose City Table. We're putting together "Fall in a cup", a feature on Portland's best seasonal coffees for the Nove…
Unread, Dana, me, 3 messages: Podcast invite: "Morning Pour" episode on direct trade, Oct 6 — Great! Let's lock in Tuesday, October 20 at 1:00 PM Pacific. I'll send a link and a few talking points the week before. Dana
Great! Let's lock in Tuesday, October 20 at 1:00 PM Pacific. I'll send a link and a few talking points the week before. Dana
Priya, me, 3 messages: Holiday staffing plan (draft for review), Oct 6 — Added. v3 is in the shared drive. — Priya
Added. v3 is in the shared drive. — Priya
Eastbank Saturday Market: Eastbank Saturday Market: booth B14 confirmed for Oct 10, Oct 5 — Hello Brightwave Coffee, Your booth for Saturday, October 10 is confirmed: B14 (corner, next to the music stage). The $85 stall fee has been received. Load-i…
Hello Brightwave Coffee, Your booth for Saturday, October 10 is confirmed: B14 (corner, next to the music stage). The $85 stall fee has been received. Load-i…
SalesEngine: Your week at Brightwave Coffee: Sep 28 – Oct 4, Oct 5 — Here's how last week went across your products. Commerce: $4,413.08 in sales (-1.3% on the week before) from 36 orders. CRM: 43 new contacts, 7 tastings book…
Here's how last week went across your products. Commerce: $4,413.08 in sales (-1.3% on the week before) from 36 orders. CRM: 43 new contacts, 7 tastings book…
Hana Kobayashi: Roast schedule: week of Oct 5, Oct 4 — Hi both, Plan for this week attached. Monday and Tuesday are Sunrise Espresso and Midnight Decaf for wholesale, Wednesday is the Guji and Kenya for the shop,…
Hi both, Plan for this week attached. Monday and Tuesday are Sunrise Espresso and Midnight Decaf for wholesale, Wednesday is the Guji and Kenya for the shop,…
SalesEngine: Your Shopify import is complete, Oct 4 — Hi Jordan, We finished importing brightwave-legacy.myshopify.com into Brightwave Shop: 1,284 orders 412 customers 16 products Customers were matched to CRM c…
Hi Jordan, We finished importing brightwave-legacy.myshopify.com into Brightwave Shop: 1,284 orders 412 customers 16 products Customers were matched to CRM c…
Cascade, me, 3 messages: Quote: 10×10 tent and two tables for Oct 10, Oct 3 — Confirmed: tent, two tables and delivery for $171.00. Invoice attached, paid with the card on file. Our crew will drop everything at booth B14 by 6:45 AM. Ca…
Confirmed: tent, two tables and delivery for $171.00. Invoice attached, paid with the card on file. Our crew will drop everything at booth B14 by 6:45 AM. Ca…
Unread, The Cupping Table: October letter: the case for resting coffee longer, Oct 3 — We rested the same Kenyan roast for 3, 7 and 14 days and cupped them blind. Read the full letter on cuppingtable.co. Thanks for reading, and happy brewing.
We rested the same Kenyan roast for 3, 7 and 14 days and cupped them blind. Read the full letter on cuppingtable.co. Thanks for reading, and happy brewing.
Priya Nair: Ops notes: week ending Oct 2, Oct 2 — Hi Jordan, this week in numbers: - 37 shop orders shipped, 1 late - 45 conversations in hello@, all answered within a day - 6 wholesale deliveries - Packagin…
Hi Jordan, this week in numbers: - 37 shop orders shipped, 1 late - 45 conversations in hello@, all answered within a day - 6 wholesale deliveries - Packagin…
Camila, me, 4 messages: Contract OT-2026-118: Kenya Nyeri AA, 2027 harvest, Oct 2 — Signed copy attached. Priya will pay the deposit as soon as the invoice comes in. Thanks for making this happen. Hana is already planning the spring menu aro…
Signed copy attached. Priya will pay the deposit as soon as the invoice comes in. Thanks for making this happen. Hana is already planning the spring menu aro…
SalesEngine: wholesale.brightwave.coffee is live, Oct 2 — Hi Jordan, DNS for wholesale.brightwave.coffee is verified and the SSL certificate was issued. Your Wholesale store now loads on https://wholesale.brightwave…
Hi Jordan, DNS for wholesale.brightwave.coffee is verified and the SSL certificate was issued. Your Wholesale store now loads on https://wholesale.brightwave…
SalesEngine Billing: Your SalesEngine receipt for October 2026, Oct 1 — Hi Jordan, We charged $149.00 to your Visa ending in 4242 for Brightwave Coffee's Growth plan (October 1 – October 31, 2026). Your receipt is attached. Inclu…
Hi Jordan, We charged $149.00 to your Visa ending in 4242 for Brightwave Coffee's Growth plan (October 1 – October 31, 2026). Your receipt is attached. Inclu…
Pacific, me, 2 messages: Service visit: afterburner inspection on Oct 15, Sep 30 — October 15 at 8 works. Hana will move Thursday's roast to the afternoon. Please go ahead with the thermocouple. Jordan Ellis Founder · Brightwave Coffee brig…
October 15 at 8 works. Hana will move Thursday's roast to the afternoon. Please go ahead with the thermocouple. Jordan Ellis Founder · Brightwave Coffee brig…
Crema Weekly: Crema Weekly: the quiet return of the batch brewer, Sep 30 — This week in Crema Weekly The quiet return of the batch brewer. Our reporters spoke to roasters, café owners and importers about what's changing and what it…
This week in Crema Weekly The quiet return of the batch brewer. Our reporters spoke to roasters, café owners and importers about what's changing and what it…
Stripe: Your payout of $3,256.19 has been sent, Sep 30 — Brightwave Coffee A payout of $3,256.19 USD was sent to Columbia Bank ••••6021 on Sep 30, 2026 and should arrive on Oct 2. Charges: $3,361.47 Refunds: $0.00…
Brightwave Coffee A payout of $3,256.19 USD was sent to Columbia Bank ••••6021 on Sep 30, 2026 and should arrive on Oct 2. Charges: $3,361.47 Refunds: $0.00…
Origin Trade Co.: Green coffee market report: week 39, Sep 28 — Origin Trade Co. market report, week 39 New York "C" closed the week at $3.71/lb. Colombian main-crop arrivals are on schedule; Ethiopian naturals remain tig…
Origin Trade Co. market report, week 39 New York "C" closed the week at $3.71/lb. Colombian main-crop arrivals are on schedule; Ethiopian naturals remain tig…
SalesEngine: Your week at Brightwave Coffee: Sep 21 – Sep 27, Sep 28 — Here's how last week went across your products. Commerce: $4,082.95 in sales (+11.7% on the week before) from 33 orders. CRM: 38 new contacts, 3 tastings boo…
Here's how last week went across your products. Commerce: $4,082.95 in sales (+11.7% on the week before) from 33 orders. CRM: 38 new contacts, 3 tastings boo…
Hana Kobayashi: Roast schedule: week of Sep 28, Sep 27 — Hi both, Plan for the week attached. Two batches of Midnight Decaf on Tuesday for the café. — Hana
Hi both, Plan for the week attached. Two batches of Midnight Decaf on Tuesday for the café. — Hana
Priya Nair: Ops notes: week ending Sep 25, Sep 25 — Hi Jordan, this week in numbers: - 31 shop orders shipped, 2 late - 46 conversations in hello@, all answered within a day - 8 wholesale deliveries - Packagin…
Hi Jordan, this week in numbers: - 31 shop orders shipped, 2 late - 46 conversations in hello@, all answered within a day - 8 wholesale deliveries - Packagin…
Crema Weekly: Crema Weekly: what the Colombian main crop means for your menu, Sep 23 — This week in Crema Weekly What the Colombian main crop means for your menu. Our reporters spoke to roasters, café owners and importers about what's changing…
This week in Crema Weekly What the Colombian main crop means for your menu. Our reporters spoke to roasters, café owners and importers about what's changing…
Stripe: Your payout of $4,410.08 has been sent, Sep 23 — Brightwave Coffee A payout of $4,410.08 USD was sent to Columbia Bank ••••6021 on Sep 23, 2026 and should arrive on Sep 25. Charges: $4,617.10 Refunds: -$38.…
Brightwave Coffee A payout of $4,410.08 USD was sent to Columbia Bank ••••6021 on Sep 23, 2026 and should arrive on Sep 25. Charges: $4,617.10 Refunds: -$38.…
SalesEngine: Your week at Brightwave Coffee: Sep 14 – Sep 20, Sep 21 — Here's how last week went across your products. Commerce: $4,834.02 in sales (-0.1% on the week before) from 36 orders. CRM: 41 new contacts, 7 tastings book…
Here's how last week went across your products. Commerce: $4,834.02 in sales (-0.1% on the week before) from 36 orders. CRM: 41 new contacts, 7 tastings book…
Hana Kobayashi: Roast schedule: week of Sep 21, Sep 20 — Hi both, Plan for the week attached. Trying the new Guatemala lot on Wednesday's sample roaster. — Hana
Hi both, Plan for the week attached. Trying the new Guatemala lot on Wednesday's sample roaster. — Hana
Priya Nair: Ops notes: week ending Sep 18, Sep 18 — Hi Jordan, this week in numbers: - 34 shop orders shipped, 1 late - 48 conversations in hello@, all answered within a day - 5 wholesale deliveries - Packagin…
Hi Jordan, this week in numbers: - 34 shop orders shipped, 1 late - 48 conversations in hello@, all answered within a day - 5 wholesale deliveries - Packagin…
Crema Weekly: Crema Weekly: five roasters on pricing subscriptions, Sep 16 — This week in Crema Weekly Five roasters on pricing subscriptions. Our reporters spoke to roasters, café owners and importers about what's changing and what i…
This week in Crema Weekly Five roasters on pricing subscriptions. Our reporters spoke to roasters, café owners and importers about what's changing and what i…
Stripe: Your payout of $3,780.95 has been sent, Sep 16 — Brightwave Coffee A payout of $3,780.95 USD was sent to Columbia Bank ••••6021 on Sep 16, 2026 and should arrive on Sep 18. Charges: $3,964.14 Refunds: -$38.…
Brightwave Coffee A payout of $3,780.95 USD was sent to Columbia Bank ••••6021 on Sep 16, 2026 and should arrive on Sep 18. Charges: $3,964.14 Refunds: -$38.…
Origin Trade Co.: Green coffee market report: week 37, Sep 14 — Origin Trade Co. market report, week 37 New York "C" closed the week at $4.07/lb. Colombian main-crop arrivals are on schedule; Ethiopian naturals remain tig…
Origin Trade Co. market report, week 37 New York "C" closed the week at $4.07/lb. Colombian main-crop arrivals are on schedule; Ethiopian naturals remain tig…
SalesEngine: Your week at Brightwave Coffee: Sep 7 – Sep 13, Sep 14 — Here's how last week went across your products. Commerce: $5,001.96 in sales (-3.0% on the week before) from 36 orders. CRM: 73 new contacts, 6 tastings book…
Here's how last week went across your products. Commerce: $5,001.96 in sales (-3.0% on the week before) from 36 orders. CRM: 73 new contacts, 6 tastings book…
Hana Kobayashi: Roast schedule: week of Sep 14, Sep 13 — Hi both, Plan for the week attached. The roaster is down Friday morning for the chaff collector clean. — Hana
Hi both, Plan for the week attached. The roaster is down Friday morning for the chaff collector clean. — Hana
Priya Nair: Ops notes: week ending Sep 11, Sep 11 — Hi Jordan, this week in numbers: - 36 shop orders shipped, 0 late - 50 conversations in hello@, all answered within a day - 6 wholesale deliveries - Packagin…
Hi Jordan, this week in numbers: - 36 shop orders shipped, 0 late - 50 conversations in hello@, all answered within a day - 6 wholesale deliveries - Packagin…
Crema Weekly: Crema Weekly: inside a cooperative in Huehuetenango, Sep 9 — This week in Crema Weekly Inside a cooperative in Huehuetenango. Our reporters spoke to roasters, café owners and importers about what's changing and what it…
This week in Crema Weekly Inside a cooperative in Huehuetenango. Our reporters spoke to roasters, café owners and importers about what's changing and what it…
Stripe: Your payout of $4,155.30 has been sent, Sep 9 — Brightwave Coffee A payout of $4,155.30 USD was sent to Columbia Bank ••••6021 on Sep 9, 2026 and should arrive on Sep 11. Charges: $4,379.14 Refunds: -$64.0…
Brightwave Coffee A payout of $4,155.30 USD was sent to Columbia Bank ••••6021 on Sep 9, 2026 and should arrive on Sep 11. Charges: $4,379.14 Refunds: -$64.0…
SalesEngine: Your week at Brightwave Coffee: Aug 31 – Sep 6, Sep 7 — Here's how last week went across your products. Commerce: $4,836.39 in sales (-5.5% on the week before) from 40 orders. CRM: 93 new contacts, 6 tastings book…
Here's how last week went across your products. Commerce: $4,836.39 in sales (-5.5% on the week before) from 40 orders. CRM: 93 new contacts, 6 tastings book…
Hana Kobayashi: Roast schedule: week of Sep 7, Sep 6 — Hi both, Plan for the week attached. Extra Sunrise on Friday for the market. — Hana
Hi both, Plan for the week attached. Extra Sunrise on Friday for the market. — Hana
Priya Nair: Ops notes: week ending Sep 4, Sep 4 — Hi Jordan, this week in numbers: - 26 shop orders shipped, 2 late - 53 conversations in hello@, all answered within a day - 4 wholesale deliveries - Packagin…
Hi Jordan, this week in numbers: - 26 shop orders shipped, 2 late - 53 conversations in hello@, all answered within a day - 4 wholesale deliveries - Packagin…
Crema Weekly: Crema Weekly: why cafés are training baristas to cup, Sep 2 — This week in Crema Weekly Why cafés are training baristas to cup. Our reporters spoke to roasters, café owners and importers about what's changing and what i…
This week in Crema Weekly Why cafés are training baristas to cup. Our reporters spoke to roasters, café owners and importers about what's changing and what i…
Stripe: Your payout of $3,612.77 has been sent, Sep 2 — Brightwave Coffee A payout of $3,612.77 USD was sent to Columbia Bank ••••6021 on Sep 2, 2026 and should arrive on Sep 4. Charges: $3,749.63 Refunds: $0.00 S…
Brightwave Coffee A payout of $3,612.77 USD was sent to Columbia Bank ••••6021 on Sep 2, 2026 and should arrive on Sep 4. Charges: $3,749.63 Refunds: $0.00 S…
Origin Trade Co.: Green coffee market report: week 35, Aug 31 — Origin Trade Co. market report, week 35 New York "C" closed the week at $4.24/lb. Colombian main-crop arrivals are on schedule; Ethiopian naturals remain tig…
Origin Trade Co. market report, week 35 New York "C" closed the week at $4.24/lb. Colombian main-crop arrivals are on schedule; Ethiopian naturals remain tig…
SalesEngine: Your week at Brightwave Coffee: Aug 24 – Aug 30, Aug 31 — Here's how last week went across your products. Commerce: $3,834.48 in sales (+5.3% on the week before) from 28 orders. CRM: 61 new contacts, 4 tastings book…
Here's how last week went across your products. Commerce: $3,834.48 in sales (+5.3% on the week before) from 28 orders. CRM: 61 new contacts, 4 tastings book…
Priya Nair: Ops notes: week ending Aug 28, Aug 28 — Hi Jordan, this week in numbers: - 28 shop orders shipped, 1 late - 68 conversations in hello@, all answered within a day - 4 wholesale deliveries - Packagin…
Hi Jordan, this week in numbers: - 28 shop orders shipped, 1 late - 68 conversations in hello@, all answered within a day - 4 wholesale deliveries - Packagin…
Hi Jordan,
The access token for WhatsApp Business (Brightwave Coffee, +1 503-555-0100) expired at 3:12 AM. Until it is reconnected, WhatsApp conversations in the CRM are paused and new messages are not delivered to your team.
To fix it, open Settings → Connections in SalesEngine and choose Reconnect next to WhatsApp Business. It takes about a minute.
The SalesEngine team