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To: Nora Lindqvist, 2 messages: Do you ship to Europe?, Aug 6 — Hi Nora, We do ship to Europe, though it isn't cheap: $38 for up to 1 kg, 8 to 12 business days. We roast on Mondays and Thursdays, so the coffee still arriv…
Hi Nora, We do ship to Europe, though it isn't cheap: $38 for up to 1 kg, 8 to 12 business days. We roast on Mondays and Thursdays, so the coffee still arriv…
To: Henry Thompson, 2 messages: New address for my subscription, Aug 5 — Hi Henry, Your subscription now ships to the new address, starting with the next delivery. Congrats on the move! Priya Operations · Brightwave Coffee hello@b…
Hi Henry, Your subscription now ships to the new address, starting with the next delivery. Congrats on the move! Priya Operations · Brightwave Coffee hello@b…
To: Harper Quinn, 2 messages: Returning the Hand Burr Grinder, Aug 4 — Hi Harper, Of course. A prepaid return label is attached to your order page; once it reaches us we'll refund the full amount to your card within 3 business d…
Hi Harper, Of course. A prepaid return label is attached to your order page; once it reaches us we'll refund the full amount to your card within 3 business d…
To: Olivia Bennett, 2 messages: Café hours this weekend, Aug 1 — Hi Olivia, We are: 7 AM to 3 PM on weekends. On Saturdays you'll also find us at Eastbank Saturday Market from 8 to 1. Priya Operations · Brightwave Coffee h…
Hi Olivia, We are: 7 AM to 3 PM on weekends. On Saturdays you'll also find us at Eastbank Saturday Market from 8 to 1. Priya Operations · Brightwave Coffee h…
To: Samuel Adeyemi, 2 messages: Skip my next subscription delivery, Aug 1 — Hi Samuel, Done: your next delivery is skipped and the one after ships as usual. You can also skip deliveries yourself from the link in your shipping emails.…
Hi Samuel, Done: your next delivery is skipped and the one after ships as usual. You can also skip deliveries yourself from the link in your shipping emails.…
To: Malik Johnson, 3 messages: Cold brew with the Sunrise blend?, Jul 30 — Thank you so much!
Thank you so much!
To: Kai Nakamura, 2 messages: Grind setting question, Jul 27 — Hi Kai, Sour usually means under-extracted: go one or two steps finer and keep your water just off the boil (about 205°F). Start with 15 g of coffee to 250 g…
Hi Kai, Sour usually means under-extracted: go one or two steps finer and keep your water just off the boil (about 205°F). Start with 15 g of coffee to 250 g…
To: Henry Thompson, 3 messages: Are your bags compostable?, Jul 26 — Perfect, thanks!
Perfect, thanks!
To: Zoe Anderson, 3 messages: Mug arrived chipped, Jul 25 — Perfect, thanks!
Perfect, thanks!
To: Jonah Whitaker, 2 messages: Gift subscription for a friend, Jul 23 — Hi Jonah, Yes! Choose "This is a gift" at checkout and pick the start date. We'll email your friend a gift note on that day, and the first bag ships the same…
Hi Jonah, Yes! Choose "This is a gift" at checkout and pick the start date. We'll email your friend a gift note on that day, and the first bag ships the same…
To: Lily Huang, 3 messages: Best decaf for espresso?, Jul 22 — Perfect, thanks!
Perfect, thanks!
To: Jonah Whitaker, 2 messages: Brew Club: next live session?, Jul 21 — Hi Jonah, The next live session is a cupping with Hana in November; the date will be pinned in the community this week. The milk steaming session recording i…
Hi Jonah, The next live session is a cupping with Hana in November; the date will be pinned in the community this week. The milk steaming session recording i…
To: Jonah Whitaker, 2 messages: Coffee for our office holiday party, Jul 19 — Hi Jonah, We'd love to. I've passed your note to our wholesale team (wholesale@brightwave.coffee): Marcus will send options for brewed coffee and gift boxes.…
Hi Jonah, We'd love to. I've passed your note to our wholesale team (wholesale@brightwave.coffee): Marcus will send options for brewed coffee and gift boxes.…
To: Gabriel Santos, 3 messages: Package says delivered but it is not here, Jul 19 — Great, appreciate it.
Great, appreciate it.
To: Gabriel Santos, 2 messages: The Kenya Nyeri AA is incredible, Jul 16 — Hi Gabriel, Thank you, this made Hana's day (she roasts it). The Nyeri comes from the Gatomboya washing station, and next year's lot is already contracted. P…
Hi Gabriel, Thank you, this made Hana's day (she roasts it). The Nyeri comes from the Gatomboya washing station, and next year's lot is already contracted. P…
To: Julia Novak, 2 messages: Do you ship to Canada?, Jul 15 — Hi Julia, Yes, we ship to Canada for a flat $14. Orders usually arrive in 5 to 8 business days; duties are included. Sam Customer care · Brightwave Coffee he…
Hi Julia, Yes, we ship to Canada for a flat $14. Orders usually arrive in 5 to 8 business days; duties are included. Sam Customer care · Brightwave Coffee he…
To: Wyatt Coleman, 2 messages: Returning the Hand Burr Grinder, Jul 13 — Hi Wyatt, Of course. A prepaid return label is attached to your order page; once it reaches us we'll refund the full amount to your card within 3 business da…
Hi Wyatt, Of course. A prepaid return label is attached to your order page; once it reaches us we'll refund the full amount to your card within 3 business da…
Hi Harper,
Of course. A prepaid return label is attached to your order page; once it reaches us we'll refund the full amount to your card within 3 business days.
Sam Customer care · Brightwave Coffee hello@brightwave.coffee · (503) 555-0100
Harper Quinn
Tacoma, WA
harper.quinn@gmail.com