To: Henry Thompson, 2 messages: New address for my subscription, Aug 5 — Hi Henry, Your subscription now ships to the new address, starting with the next delivery. Congrats on the move! Priya Operations · Brightwave Coffee hello@b…

To: Harper Quinn, 2 messages: Returning the Hand Burr Grinder, Aug 4 — Hi Harper, Of course. A prepaid return label is attached to your order page; once it reaches us we'll refund the full amount to your card within 3 business d…

To: Olivia Bennett, 2 messages: Café hours this weekend, Aug 1 — Hi Olivia, We are: 7 AM to 3 PM on weekends. On Saturdays you'll also find us at Eastbank Saturday Market from 8 to 1. Priya Operations · Brightwave Coffee h…

To: Samuel Adeyemi, 2 messages: Skip my next subscription delivery, Aug 1 — Hi Samuel, Done: your next delivery is skipped and the one after ships as usual. You can also skip deliveries yourself from the link in your shipping emails.…

To: Malik Johnson, 3 messages: Cold brew with the Sunrise blend?, Jul 30 — Thank you so much!

To: Kai Nakamura, 2 messages: Grind setting question, Jul 27 — Hi Kai, Sour usually means under-extracted: go one or two steps finer and keep your water just off the boil (about 205°F). Start with 15 g of coffee to 250 g…

To: Henry Thompson, 3 messages: Are your bags compostable?, Jul 26 — Perfect, thanks!

To: Zoe Anderson, 3 messages: Mug arrived chipped, Jul 25 — Perfect, thanks!

To: Jonah Whitaker, 2 messages: Gift subscription for a friend, Jul 23 — Hi Jonah, Yes! Choose "This is a gift" at checkout and pick the start date. We'll email your friend a gift note on that day, and the first bag ships the same…

To: Lily Huang, 3 messages: Best decaf for espresso?, Jul 22 — Perfect, thanks!

To: Jonah Whitaker, 2 messages: Brew Club: next live session?, Jul 21 — Hi Jonah, The next live session is a cupping with Hana in November; the date will be pinned in the community this week. The milk steaming session recording i…

To: Jonah Whitaker, 2 messages: Coffee for our office holiday party, Jul 19 — Hi Jonah, We'd love to. I've passed your note to our wholesale team (wholesale@brightwave.coffee): Marcus will send options for brewed coffee and gift boxes.…

To: Gabriel Santos, 3 messages: Package says delivered but it is not here, Jul 19 — Great, appreciate it.

To: Gabriel Santos, 2 messages: The Kenya Nyeri AA is incredible, Jul 16 — Hi Gabriel, Thank you, this made Hana's day (she roasts it). The Nyeri comes from the Gatomboya washing station, and next year's lot is already contracted. P…

To: Julia Novak, 2 messages: Do you ship to Canada?, Jul 15 — Hi Julia, Yes, we ship to Canada for a flat $14. Orders usually arrive in 5 to 8 business days; duties are included. Sam Customer care · Brightwave Coffee he…

To: Wyatt Coleman, 2 messages: Returning the Hand Burr Grinder, Jul 13 — Hi Wyatt, Of course. A prepaid return label is attached to your order page; once it reaches us we'll refund the full amount to your card within 3 business da…