Unread, Kai Nakamura: Changing my subscription (order #1257), 9:58 AM — Hello Brightwave team, I just renewed my Roaster's Choice Subscription (order #1257). Two questions: 1. Can I switch from every 2 weeks to every 3 weeks? We'…

Ava, me, 3 messages: Order #1251: when will the kettle ship?, 8:45 AM — Amazing, thank you Sam!! Ava

Chloe, me, 2 messages: Wrong grind on my last bag, 8:20 AM — Hi Chloe, I'm sorry, that's on us. I've sent a replacement bag ground for French press today, at no charge. It should reach Vancouver early next week (Canada…

Unread, Henry Thompson: Where's my Sunrise Espresso Blend?, 7:00 AM — Hi, I ordered two bags of Sunrise Espresso Blend last Tuesday. The tracking page says "In transit" but it hasn't moved since Friday morning in Salt Lake City…

Amara, me, 2 messages: Mug arrived chipped, Oct 2 — Hi Amara, Sorry about that! A new mug ships today, and there's no need to send the chipped one back. Sam Customer care · Brightwave Coffee hello@brightwave.c…

Owen, me, 2 messages: Gift subscription for a friend, Oct 2 — Hi Owen, Yes! Choose "This is a gift" at checkout and pick the start date. We'll email your friend a gift note on that day, and the first bag ships the same…

Isabella, me, 2 messages: Adding a second bag to my subscription, Oct 1 — Hi Isabella, Done: from your October 14 delivery you'll get two bags of Sunrise Espresso Blend every two weeks ($34.00 per delivery, shipping still free). Sa…

Daniel, me, 2 messages: Package says delivered but it is not here, Sep 26 — Hi Daniel, I'm sorry about that. I've opened a claim with the carrier and sent you a replacement today, so you don't have to wait for the claim. You'll get a…

Mei, me, 2 messages: Returning the Hand Burr Grinder, Sep 21 — Hi Mei, Of course. A prepaid return label is attached to your order page; once it reaches us we'll refund the full amount to your card within 3 business days…

Olivia, me, 3 messages: New address for my subscription, Sep 19 — Thank you so much!

Isabella, me, 2 messages: Skip my next subscription delivery, Sep 16 — Hi Isabella, Done: your next delivery is skipped and the one after ships as usual. You can also skip deliveries yourself from the link in your shipping email…

Henry, me, 3 messages: Mug arrived chipped, Sep 10 — Perfect, thanks!

Benjamin, me, 2 messages: Gift subscription for a friend, Sep 7 — Hi Benjamin, Yes! Choose "This is a gift" at checkout and pick the start date. We'll email your friend a gift note on that day, and the first bag ships the s…

Kai, me, 3 messages: Package says delivered but it is not here, Sep 2 — Great, appreciate it.

Marisol, me, 3 messages: New address for my subscription, Aug 28 — That was fast, thank you 🙏

Malik, me, 3 messages: Returning the Hand Burr Grinder, Aug 28 — Thank you so much!

Mei, me, 3 messages: Skip my next subscription delivery, Aug 24 — Perfect, thanks!

Zoe, me, 2 messages: Mug arrived chipped, Aug 18 — Hi Zoe, Sorry about that! A new mug ships today, and there's no need to send the chipped one back. Sam Customer care · Brightwave Coffee hello@brightwave.cof…

Marisol, me, 2 messages: Gift subscription for a friend, Aug 16 — Hi Marisol, Yes! Choose "This is a gift" at checkout and pick the start date. We'll email your friend a gift note on that day, and the first bag ships the sa…

Owen, me, 2 messages: Package says delivered but it is not here, Aug 9 — Hi Owen, I'm sorry about that. I've opened a claim with the carrier and sent you a replacement today, so you don't have to wait for the claim. You'll get a n…

Henry, me, 2 messages: New address for my subscription, Aug 5 — Hi Henry, Your subscription now ships to the new address, starting with the next delivery. Congrats on the move! Priya Operations · Brightwave Coffee hello@b…

Harper, me, 2 messages: Returning the Hand Burr Grinder, Aug 4 — Hi Harper, Of course. A prepaid return label is attached to your order page; once it reaches us we'll refund the full amount to your card within 3 business d…

Samuel, me, 2 messages: Skip my next subscription delivery, Aug 1 — Hi Samuel, Done: your next delivery is skipped and the one after ships as usual. You can also skip deliveries yourself from the link in your shipping emails.…

Zoe, me, 3 messages: Mug arrived chipped, Jul 25 — Perfect, thanks!

Jonah, me, 2 messages: Gift subscription for a friend, Jul 23 — Hi Jonah, Yes! Choose "This is a gift" at checkout and pick the start date. We'll email your friend a gift note on that day, and the first bag ships the same…

Gabriel, me, 3 messages: Package says delivered but it is not here, Jul 19 — Great, appreciate it.

Wyatt, me, 2 messages: Returning the Hand Burr Grinder, Jul 13 — Hi Wyatt, Of course. A prepaid return label is attached to your order page; once it reaches us we'll refund the full amount to your card within 3 business da…