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Unread, Olivia Bennett: Order #1258: can you grind the Guji for AeroPress?, 10:27 AM — Hi! I just ordered the Ethiopia Guji Natural and a Camp Mug (order #1258) and forgot to pick a grind. Could you grind the coffee for AeroPress? Medium-fine w…
Hi! I just ordered the Ethiopia Guji Natural and a Camp Mug (order #1258) and forgot to pick a grind. Could you grind the coffee for AeroPress? Medium-fine w…
Unread, Kai Nakamura: Changing my subscription (order #1257), 9:58 AM — Hello Brightwave team, I just renewed my Roaster's Choice Subscription (order #1257). Two questions: 1. Can I switch from every 2 weeks to every 3 weeks? We'…
Hello Brightwave team, I just renewed my Roaster's Choice Subscription (order #1257). Two questions: 1. Can I switch from every 2 weeks to every 3 weeks? We'…
Unread, Zoe Anderson: Brew Club: can't open the classroom, 9:20 AM — Hi! I joined Brew Club on Monday and the welcome email says I have access to Espresso Fundamentals, but the classroom shows "Locked" for every lesson. I'm si…
Hi! I joined Brew Club on Monday and the welcome email says I have access to Espresso Fundamentals, but the classroom shows "Locked" for every lesson. I'm si…
Ava, me, 3 messages: Order #1251: when will the kettle ship?, 8:45 AM — Amazing, thank you Sam!! Ava
Amazing, thank you Sam!! Ava
Chloe, me, 2 messages: Wrong grind on my last bag, 8:20 AM — Hi Chloe, I'm sorry, that's on us. I've sent a replacement bag ground for French press today, at no charge. It should reach Vancouver early next week (Canada…
Hi Chloe, I'm sorry, that's on us. I've sent a replacement bag ground for French press today, at no charge. It should reach Vancouver early next week (Canada…
Unread, Ruby Castillo: Gift card for my dad: can it be printed?, 7:04 AM — Hi Brightwave, I'd like to give my dad a $50 gift card for his birthday, but he doesn't really use email. Is there a way to print it, or could you mail a phy…
Hi Brightwave, I'd like to give my dad a $50 gift card for his birthday, but he doesn't really use email. Is there a way to print it, or could you mail a phy…
Unread, Henry Thompson: Where's my Sunrise Espresso Blend?, 7:00 AM — Hi, I ordered two bags of Sunrise Espresso Blend last Tuesday. The tracking page says "In transit" but it hasn't moved since Friday morning in Salt Lake City…
Hi, I ordered two bags of Sunrise Espresso Blend last Tuesday. The tracking page says "In transit" but it hasn't moved since Friday morning in Salt Lake City…
Mateo, me, 3 messages: Is the Midnight Decaf Swiss Water processed?, Oct 6 — Perfect, thank you! Ordering two bags now.
Perfect, thank you! Ordering two bags now.
Rosa, me, 2 messages: Wholesale coffee for a small café in Sellwood, Oct 6 — Hi Rosa, We'd love to! I've copied our wholesale team (wholesale@brightwave.coffee); Marcus will send you the price list and set up a tasting. Sam Customer c…
Hi Rosa, We'd love to! I've copied our wholesale team (wholesale@brightwave.coffee); Marcus will send you the price list and set up a tasting. Sam Customer c…
Jasper, me, 2 messages: Application: weekend barista, Oct 6 — Hi Jasper, Thanks for applying! I've passed your resume to Priya, who runs hiring. She'll be in touch this week about a trial shift. Sam Customer care · Brig…
Hi Jasper, Thanks for applying! I've passed your resume to Priya, who runs hiring. She'll be in touch this week about a trial shift. Sam Customer care · Brig…
Amara, me, 2 messages: Latte Art 101 certificate, Oct 6 — Hi Amara, Congratulations! Your certificate is attached. And you won this month's rosetta challenge, so a Brightwave Camp Mug is on its way to you. Elena Com…
Hi Amara, Congratulations! Your certificate is attached. And you won this month's rosetta challenge, so a Brightwave Camp Mug is on its way to you. Elena Com…
Grace, me, 2 messages: Farmers market this Saturday?, Oct 6 — Hi Grace, We are! Booth B14 at Eastbank Saturday Market, 8 AM to 1 PM. We'll have the Guji, the Sunrise Espresso and the new Fall roasts, plus pour-overs at…
Hi Grace, We are! Booth B14 at Eastbank Saturday Market, 8 AM to 1 PM. We'll have the Guji, the Sunrise Espresso and the new Fall roasts, plus pour-overs at…
Fatima, me, 2 messages: Grind setting question, Oct 5 — Hi Fatima, Sour usually means under-extracted: go one or two steps finer and keep your water just off the boil (about 205°F). Start with 15 g of coffee to 25…
Hi Fatima, Sour usually means under-extracted: go one or two steps finer and keep your water just off the boil (about 205°F). Start with 15 g of coffee to 25…
Keiko, me, 2 messages: Barista training for my team, Oct 4 — Hi Keiko, Congratulations on the café! The November cohort has 4 seats left. Barista Academy is online (Espresso Fundamentals, Latte Art 101 and Brewing for…
Hi Keiko, Congratulations on the café! The November cohort has 4 seats left. Barista Academy is online (Espresso Fundamentals, Latte Art 101 and Brewing for…
Marisol, me, 2 messages: Are your bags compostable?, Oct 3 — Hi Marisol, Good question. Our current bags are kraft paper with a thin liner and a valve, so they aren't compostable yet. We're testing home-compostable bag…
Hi Marisol, Good question. Our current bags are kraft paper with a thin liner and a valve, so they aren't compostable yet. We're testing home-compostable bag…
Amara, me, 2 messages: Mug arrived chipped, Oct 2 — Hi Amara, Sorry about that! A new mug ships today, and there's no need to send the chipped one back. Sam Customer care · Brightwave Coffee hello@brightwave.c…
Hi Amara, Sorry about that! A new mug ships today, and there's no need to send the chipped one back. Sam Customer care · Brightwave Coffee hello@brightwave.c…
Mira Solis: Collaboration: holiday giveaway with a ceramics studio, Oct 2 — Hi Brightwave! I run Solis Ceramics in St. Johns. We make hand-thrown pour-over drippers and mugs. Would you be interested in a joint holiday giveaway on Ins…
Hi Brightwave! I run Solis Ceramics in St. Johns. We make hand-thrown pour-over drippers and mugs. Would you be interested in a joint holiday giveaway on Ins…
Hi,
I ordered two bags of Sunrise Espresso Blend last Tuesday. The tracking page says "In transit" but it hasn't moved since Friday morning in Salt Lake City. I'm in Boise, so it should have arrived by now.
Could you check what's going on? I'm almost out of coffee.
Henry Thompson
Henry Thompson
Boise, ID
henry.thompson@gmail.com