Unread, Olivia Bennett: Order #1258: can you grind the Guji for AeroPress?, 10:27 AM — Hi! I just ordered the Ethiopia Guji Natural and a Camp Mug (order #1258) and forgot to pick a grind. Could you grind the coffee for AeroPress? Medium-fine w…

Unread, Kai Nakamura: Changing my subscription (order #1257), 9:58 AM — Hello Brightwave team, I just renewed my Roaster's Choice Subscription (order #1257). Two questions: 1. Can I switch from every 2 weeks to every 3 weeks? We'…

Unread, Zoe Anderson: Brew Club: can't open the classroom, 9:20 AM — Hi! I joined Brew Club on Monday and the welcome email says I have access to Espresso Fundamentals, but the classroom shows "Locked" for every lesson. I'm si…

Ava, me, 3 messages: Order #1251: when will the kettle ship?, 8:45 AM — Amazing, thank you Sam!! Ava

Chloe, me, 2 messages: Wrong grind on my last bag, 8:20 AM — Hi Chloe, I'm sorry, that's on us. I've sent a replacement bag ground for French press today, at no charge. It should reach Vancouver early next week (Canada…

Unread, Ruby Castillo: Gift card for my dad: can it be printed?, 7:04 AM — Hi Brightwave, I'd like to give my dad a $50 gift card for his birthday, but he doesn't really use email. Is there a way to print it, or could you mail a phy…

Unread, Henry Thompson: Where's my Sunrise Espresso Blend?, 7:00 AM — Hi, I ordered two bags of Sunrise Espresso Blend last Tuesday. The tracking page says "In transit" but it hasn't moved since Friday morning in Salt Lake City…

Mateo, me, 3 messages: Is the Midnight Decaf Swiss Water processed?, Oct 6 — Perfect, thank you! Ordering two bags now.

Rosa, me, 2 messages: Wholesale coffee for a small café in Sellwood, Oct 6 — Hi Rosa, We'd love to! I've copied our wholesale team (wholesale@brightwave.coffee); Marcus will send you the price list and set up a tasting. Sam Customer c…

Jasper, me, 2 messages: Application: weekend barista, Oct 6 — Hi Jasper, Thanks for applying! I've passed your resume to Priya, who runs hiring. She'll be in touch this week about a trial shift. Sam Customer care · Brig…

Grace, me, 2 messages: Farmers market this Saturday?, Oct 6 — Hi Grace, We are! Booth B14 at Eastbank Saturday Market, 8 AM to 1 PM. We'll have the Guji, the Sunrise Espresso and the new Fall roasts, plus pour-overs at…

Fatima, me, 2 messages: Grind setting question, Oct 5 — Hi Fatima, Sour usually means under-extracted: go one or two steps finer and keep your water just off the boil (about 205°F). Start with 15 g of coffee to 25…

Keiko, me, 2 messages: Barista training for my team, Oct 4 — Hi Keiko, Congratulations on the café! The November cohort has 4 seats left. Barista Academy is online (Espresso Fundamentals, Latte Art 101 and Brewing for…

Marisol, me, 2 messages: Are your bags compostable?, Oct 3 — Hi Marisol, Good question. Our current bags are kraft paper with a thin liner and a valve, so they aren't compostable yet. We're testing home-compostable bag…

Amara, me, 2 messages: Mug arrived chipped, Oct 2 — Hi Amara, Sorry about that! A new mug ships today, and there's no need to send the chipped one back. Sam Customer care · Brightwave Coffee hello@brightwave.c…

Mira Solis: Collaboration: holiday giveaway with a ceramics studio, Oct 2 — Hi Brightwave! I run Solis Ceramics in St. Johns. We make hand-thrown pour-over drippers and mugs. Would you be interested in a joint holiday giveaway on Ins…