Conversations
7 unread- Olivia Bennett4mEmail: EmailYou: Hi Olivia, Thanks for your order! You’re now a member of Brew Club, our community for home brewers: dial-in help, live cuppings and memb…
- Grace Liu38mInstagram DM: Instagram DMYour Guji is blueberry jam in a cup 😍 what grind do you use for the V60?Unread
- Santiago Jovanovic41mSMS: Subscription box deliveryMy subscription box hasn’t arrived yet. Tracking has said “in transit” since Monday.Unread
- Anika Petrov42mEmail: Gift cardsDo you sell gift cards? Looking for something for my dad’s birthday.Unread
- Cleo Stewart1hEmail: Midnight DecafIs the Midnight Decaf Swiss Water processed?Unread
- Wren Kapoor1hSMS: Holiday gift boxesSorry, one more question: do you have a decaf subscription?Unread
- Dante Quintero2hEmail: Subscription frequencyThanks again! Also, is the Kenya back in stock?Unread
- Ananya IyerYesterdayEmail: You’re on the Brew Club waitlistYou: Hi Ananya, You’re on the waitlist for a paid Brew Club seat. We open seats every month and will email you first. Until then, the free co…
- Naomi FischerYesterdayEmail: Rose City TableHi Jordan, I’m writing about Portland roasters for our November issue and would love to feature the fall roast drop. Could we visit the…
- Santiago BishopYesterdayWeb chat: Kettle lidThanks so much!Unread
- Dante LoweYesterdayEmail: Brew ClubYou: Brew Club is free to join at club.brightwave.coffee. The paid tier ($9/month) adds monthly live cuppings and member pricing.
- Mira ValdezOct 5Email: Subscription frequencyYou: Done! Your next box ships on the 13th and every two weeks after that. You can change it any time from your account page.
- Malik JohnsonOct 5Email: Holiday gift boxes for our teamYou: Hi Malik, Thanks for thinking of us! The quote for 60 Coffee Lover boxes (two bags, a Camp Mug and a handwritten card) is attached: $48…
- Reid HalvorsenOct 4Email: Shipping to CanadaYou: Hi Reid! We do: Canada shipping is a flat $14 and takes 4–6 business days. We roast the Kenya on Tuesdays, so order by Monday night for t…
- Cleo WalshOct 4Web chat: Subscription frequencyYou: Done! Your next box ships on the 13th and every two weeks after that. You can change it any time from your account page.
- Aurora GarzaOct 4Email: Brew ClubYou: Brew Club is free to join at club.brightwave.coffee. The paid tier ($9/month) adds monthly live cuppings and member pricing.
- Aurora VanceOct 4Email: Grind for a Chemex· ClosedTried it this morning. Perfect cup.
- Rowan ParkOct 4Web chat: Holiday gift boxes· ClosedYou: Gift boxes ship from November 16. Order by December 15 for delivery before the holidays.
- Joaquin HaddadOct 3SMS: Gift cards· ClosedYou: We do! Digital gift cards from $25 arrive by email right away: shop.brightwave.coffee/products/gift-card
- Emeka RossiOct 3Email: Gift cards· ClosedYou: We do! Digital gift cards from $25 arrive by email right away: shop.brightwave.coffee/products/gift-card
- Isaac FontaineOct 2Web chat: Pausing my subscription· ClosedYou: Of course. I’ve paused it until November 9. Safe travels, Isaac!
- Arjun OyelaranOct 2Web chat: Subscription box delivery· ClosedYou: Sorry about that, Arjun. It’s stuck at the Portland hub, so I’ve sent a replacement with priority shipping today. Keep the first one if i…
- Soren QuinteroOct 1Email: Shipping to Canada· ClosedAmazing, ordering now. Thank you!
- Cyrus OkaforOct 1Instagram DM: Guatemala sample· ClosedYou: So glad you liked it, Cyrus! The Guatemala Huehuetenango is back in the shop this week.
- Alma VargaOct 1Email: Midnight Decaf· ClosedYou: It is: Swiss Water, from a Colombian lot, so no solvents. Lots of chocolate and cherry.
- Mira OkaforOct 1Email: Midnight Decaf· ClosedYou: It is: Swiss Water, from a Colombian lot, so no solvents. Lots of chocolate and cherry.
- Nina ChoSep 30Email: Subscription box delivery· ClosedYou: Sorry about that, Nina. It’s stuck at the Portland hub, so I’ve sent a replacement with priority shipping today. Keep the first one if it…
- Paloma ChenSep 30SMS: Pop-up pickup· ClosedYou: Yes! Choose “Pick up at the pop-up” at checkout and we’ll bring it Saturday, 9 AM–1 PM.
- Victor OkaforSep 30SMS: Subscription frequency· ClosedYou: Done! Your next box ships on the 13th and every two weeks after that. You can change it any time from your account page.
- Yusuf WhitfieldSep 30Email: Brew Club· ClosedYou: Brew Club is free to join at club.brightwave.coffee. The paid tier ($9/month) adds monthly live cuppings and member pricing.
Santiago Bishop
Web chat · Kettle lid
Monday, October 5, 2026
- Santiago Bishop wrote:
The Gooseneck Kettle lid is a bit loose. Is that normal?
Web chat
- Sam Okafor wrote:
It shouldn’t wobble. A replacement lid ships today, and there’s no need to send anything back.
Web chatSam OkaforRead
Internal note · Sam Okafor ·
Replacement shipped, tracking in the order.
Yesterday
- Santiago Bishop wrote:
Thanks so much!
Web chat