Settings
How Brightwave Shop gets paid, ships, charges tax and emails customers.
Orders
Sent to customers about their orders and refunds.
Sent when an order is placed. Edited Sep 12, 2026.
Sent when you cancel an order. Edited Jul 9, 2026.
Sent when you refund an order. Edited Jul 9, 2026.
Shipping
Sent when items leave the roastery or are ready to pick up.
Sent when items are fulfilled with tracking. Edited Aug 21, 2026.
Sent when the carrier marks the package delivered. Edited Jul 9, 2026.
Local pickup orders at SE Division Café. Edited Jul 9, 2026.
Customers
Accounts, abandoned checkouts and subscriptions.
Sent 4 hours after a checkout is left unfinished. Edited Sep 2, 2026.
Sent 3 days before a Roaster's Choice charge. Edited Sep 15, 2026.
Sent when a customer creates an account. Edited Jul 9, 2026.
Staff
Sent to your team, not to customers.
Sent to Priya Nair for every new order. Edited Jul 9, 2026.
Sent to Hana Kobayashi when a coffee drops below its reorder point. Edited Sep 17, 2026.