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CRM / Engage

Hugo Lachance

Customer
Seattle, WA · Owner: Sam Okafor · Added Mar 6, 2026
ActivityConversations1OpportunitiesAppointmentsOrdersApps

Activity

Tuesday, September 29

  1. Enrolled in Abandoned checkout recovery
    Completed
    View automation

Wednesday, September 23

  1. Opened “Brew Club #41: dialing in the Guji”
    Email campaign · Brew Club newsletter #41
    View campaign

Wednesday, September 9

  1. Opened “Brew Club #40: cold brew at home”
    Email campaign · Brew Club newsletter #40
    View campaign

Monday, August 24

  1. Viewed Roaster’s Choice Subscription
    shop.brightwave.coffee/products/roasters-choice-subscription

Friday, August 14

  1. Opened “Cold brew season is here”
    Email campaign · Cold brew season
    View campaign

Monday, August 3

  1. Viewed Holiday gift guide
    go.brightwave.coffee/gifts

Friday, July 24

  1. Instagram DM received

    Tried it this morning. Perfect cup.

    Open conversation

Thursday, July 23

  1. Instagram DM sent by Jordan Ellis

    Great combo! Start around 24 clicks: 50 g of coffee to 800 g of water, about 4:30 total. Go coarser if it drains slowly.

    Open conversation
  2. Instagram DM received

    What grind setting should I use for a Chemex? I have your Hand Burr Grinder.

    Open conversation

Monday, April 20

  1. Sam Okafor added a note

    Asked about compostable packaging; pointed to our sustainability page.

Friday, March 6

  1. Submitted Contact us
    shop.brightwave.coffee/pages/contact

    Order number: #1175 Topic: Order question Message: Can I change the address on my subscription?

    View submission
  2. Contact created
    Source: Website form · Contact us