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CRM / Engage

Silas Jansen

Customer
Toronto, ON · Owner: Hana Kobayashi · Added Feb 11, 2026
ActivityConversations2OpportunitiesAppointmentsOrdersApps

Activity

Tuesday, September 22

  1. Opened “The November cohort is open”
    Email campaign · November cohort is open
    View campaign

Sunday, August 16

  1. Viewed Barista Academy
    club.brightwave.coffee/academy

Friday, July 3

  1. Email sent by Elena Duarte

    You can move to the next cohort for free, or get a full refund up to 7 days before the start.

    Open conversation
  2. Email received
    Changing cohorts

    Can I get a refund if I can’t make the cohort?

    Open conversation

Sunday, April 19

  1. Web chat sent by Hana Kobayashi

    Absolutely: about half our students use home machines, and we cover steaming on small boilers.

    Open conversation
  2. Web chat received

    Will the course work with a small home machine?

    Open conversation
  3. Hana Kobayashi added a note

    Mentioned they are gifting a subscription to their parents for the holidays.

Wednesday, February 11

  1. Submitted Barista training interest
    club.brightwave.coffee/academy

    Experience: New barista Preferred cohort: Self-paced Courses: Sensory & Cupping Questions: Is the course suitable for a complete beginner?

    View submission
  2. Contact created
    Source: Website form · Barista training interest