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CRM / Engage

Farah Lachance

Customer
Brooklyn, NY · Owner: Hana Kobayashi · Added Sep 30, 2025
ActivityConversations1OpportunitiesAppointments1OrdersApps

Activity

Friday, September 25

  1. Enrolled in Lesson completed → upsell Barista Academy
    Completed
    View automation

Tuesday, July 14

  1. Viewed Latte Art 101
    club.brightwave.coffee/courses/latte-art-101

Friday, July 10

  1. Viewed Espresso Fundamentals
    club.brightwave.coffee/courses/espresso-fundamentals

Saturday, July 4

  1. Viewed Latte Art 101
    club.brightwave.coffee/courses/latte-art-101

Friday, July 3

  1. Viewed Espresso Fundamentals
    club.brightwave.coffee/courses/espresso-fundamentals

Tuesday, May 19

  1. Hana Kobayashi added a note

    Prefers email over SMS. Asked us not to call during work hours.

Tuesday, April 21

  1. Barista training completed
    With Hana Kobayashi
    View appointment

Thursday, April 16

  1. Barista training booked
    Apr 21, 2026 at 4:00 PM with Hana Kobayashi
    View appointment

Nov 28, 2025

  1. Email sent by Elena Duarte

    Absolutely: about half our students use home machines, and we cover steaming on small boilers.

    Open conversation
  2. Email received
    Home machines

    Will the course work with a small home machine?

    Open conversation

Sep 30, 2025

  1. Contact created
    Source: Referral