CRM / Engage

Ezra Albrecht

Customer

Barista at Fern Hill Espresso · Owner: Elena Duarte · Added Feb 9, 2025

Activity Conversations1 Opportunities1 Appointments Orders Apps

Activity

Sunday, August 2

Enrolled in Lesson completed → upsell Barista Academy
5:53 PM
Completed
View automation

Thursday, July 9

Web chat sent by Jordan Ellis
5:50 PM
Yes, a certificate of completion once you pass the final dial-in check.
Open conversation
Web chat received
5:29 PM
Do you offer a certificate after Espresso Fundamentals?
Open conversation

Monday, July 6

Viewed Barista Academy
7:48 AM
club.brightwave.coffee/academy

Tuesday, June 30

Viewed Latte Art 101
7:48 AM
club.brightwave.coffee/courses/latte-art-101

Saturday, June 27

Viewed Free latte art webinar
7:48 AM
go.brightwave.coffee/latte-art

Tuesday, June 9

Enrolled in Lesson completed → upsell Barista Academy
3:02 AM
Completed
View automation

Dec 4, 2025

Opportunity won: Fern Hill Espresso · team training (5 baristas)
9:05 AM
$3,625
View opportunity

Feb 22, 2025

Elena Duarte logged a call
9:28 PM
17 min · Cohort schedule

Feb 9, 2025

Opportunity created: Fern Hill Espresso · team training (5 baristas)
8:35 AM
Academy enrollments · $3,625
View opportunity
Contact created
8:35 AM
Source: Store