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Loyal Bean

Needs review
Hearth & Co.(verified developer)LoyaltyRated 4.7 out of 5 from 204 reviews1,560 installs$39/mo

Beans for every purchase, and rewards your regulars actually redeem.

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Review permissions

Preview

RewardsWhat members can redeem, and for how many beans.
This weekBeans earned and rewards redeemed.
MembersYour regulars by balance and tier.

About Loyal Bean

Loyal Bean is a points program made for coffee and food businesses. Customers earn beans on every order and trade them for rewards you choose: a free bag, free shipping or merch.

Members see their balance at checkout and on their storefront account; your team sees each contact’s balance and tier right on the CRM contact page.

Version 2.3 also rewards community activity: a post in your community or a finished course earns bonus beans, which is why it asks to see your community.

  • Beans on every order, bonus beans on birthdays
  • Rewards: a free bag, free shipping or merch
  • Balance and tier on every CRM contact
  • New in 2.3: beans for posts and finished courses

What it can do

Loyal Bean asks for these permissions when you install it. You can see them again, and uninstall, in Settings.

Commerce

  • See orders, products, customers and inventory(read only)

    In every store of the organization, including order history.

CRM

  • See contacts, opportunities and conversations(read only)

    In every CRM sub-account, including tags and custom fields.

  • Create and change contacts, tags and opportunities(can make changes)

    Add notes and tags, update fields and move opportunities between stages.

Community

  • See members, posts and course progress(read only)

    In every community, including private spaces it is added to.

Events it receives

Delivered as signed webhooks to Hearth & Co., in order and retried on failure.

  • Order paid
  • Contact created
  • Post created
  • Course completed

What it adds to SalesEngine

  • A “Rewards” page in the sidebar’s Apps folder
  • A card on Home: “Loyalty this week”
  • A section on contact pages: “Rewards”
  • “Give bonus beans” in the menu of contacts

Pages open in a sandboxed frame; cards and menu items are drawn by SalesEngine from the app’s data, so no app code runs in your dashboard.

In CRM automations

  • Trigger: Reward redeemed
  • Trigger: Loyalty tier reached
  • Action: Award beans

How it runs

Runs on the developer’s own servers.

External app
Where its code runs
On the developer’s infrastructure, never on SalesEngine.
How it reaches your data
Through the public API with a token limited to the permissions you approve. Its pages open in a sandboxed frame that can’t see your SalesEngine session.
How SalesEngine reaches it
Signed webhooks for the events it subscribes to.

Reviews

From merchants who use Loyal Bean.

Rated 4.7 out of 5 from 204 reviews
4.7204 reviews
  • 5 stars
    x
    143
  • 4 stars
    x
    61
  • 3 stars
    x
    0
  • 2 stars
    x
    0
  • 1 star
    x
    0
  • 5 out of 5 stars:

    Our regulars love the free-bag reward

    Redemptions are way up compared with our old punch card, and seeing the balance on each contact helps the team say thanks at the counter.

    Little Fern Bakery, Eugene, OR · Using it for 9 months ·

  • 5 out of 5 stars:

    Simple for customers, simple for us

    Customers see their beans at checkout. We set it up in twenty minutes.

    Cedar & Sage Soap, Missoula, MT · Using it for 4 months ·

  • 4 out of 5 stars:

    Would like more reward types

    Works great; a percentage-off reward would make it perfect.

    Sunday Market Florals, Sacramento, CA · Using it for 6 months ·

    Reply from Hearth & Co.

    Percentage rewards are on our roadmap for 2.4.